Last updated: 09/12/2025
LEAKaware (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit leak-aware.co, use our contact forms, subscribe to newsletters, or interact with us online.
1. Who We Are
LEAKaware is a brand developed by Altered Carbon Ltd.
Registered in England & Wales.
If you have questions about this policy, you can contact us at:
support@leak-aware.co
2. Data We Collect
Data you provide directly
Name
Email address
Organisation / company
Phone number (if provided)
Message content from contact or enquiry forms
Newsletter sign-up information
Data collected automatically
IP address
Browser type
Device information
Website usage analytics (via tools such as Google Analytics or similar)
We do not collect any special category data.
3. How We Use Your Data
We use your data for the following purposes:
To respond to enquiries submitted through our contact forms
To send newsletters and product updates (only if you’ve opted in)
To manage pilot requests or demos
To improve our website, content, and user experience
To comply with legal or regulatory obligations
We will never sell your data or share it with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
We process your data under one or more of the following lawful bases:
Consent — when you subscribe to newsletters or marketing updates
Legitimate interests — for improving our website and responding to enquiries
Contractual necessity — when communicating as part of a pilot or partnership
Legal obligation — where we must comply with UK laws or regulations
You may withdraw your consent at any time.
5. How We Store and Protect Your Data
We use secure systems and industry-standard measures to protect your personal information, including:
Secure hosting environments
Access controls
Encryption for data in transit
Regular system monitoring
We keep your data only for as long as is necessary for the purpose it was collected.
6. Sharing Your Data
We may share your data with trusted service providers such as:
Email newsletter services (e.g., MailPoet)
Website analytics tools
Cloud hosting providers
All third parties are required to comply with GDPR and protect your information.
We do not share your data outside the UK/EEA unless adequate safeguards are in place.
7. Cookies and Tracking
We use cookies to:
Improve site performance
Understand visitor behaviour
Enable certain features (like form submissions)
You can control cookie settings in your browser at any time.
A separate Cookie Policy can be provided if you need one.
8. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request a copy of your data (data portability)
To exercise these rights, email us at support@leak-aware.co.
9. Newsletter & Marketing Communications
If you subscribe to our newsletter, we will send you:
Product updates
Leak detection insights
Pilot news
Industry-related content
You can unsubscribe at any time using the link in any email.
10. Links to Other Websites
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with an updated date.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
support@leak-aware.co
Company address: Henleaze House 13 Harbury Road, BRISTOL, BS9 4PN