LEAKaware Support
We are here to help you get the most out of your LEAKaware system.
Contact Us
Email: support@air-aware.co
We respond during UK working hours, Monday to Friday.
Getting Started
New to LEAKaware? Visit our setup guide for step-by-step instructions.
Download the App
Common Issues
Gateway not connecting: Ensure the gateway is powered on and within range of your Wi-Fi router (for Wi-Fi gateways). Cellular gateways connect automatically — allow up to 5 minutes after first power-on.
Sensors not appearing: Sensors communicate via Bluetooth to the gateway. Make sure the gateway is powered on and within range (up to 30m indoors). New sensors may take a few minutes to appear.
Not receiving alerts: Check that push notifications are enabled for the Aware app in your phone settings. Also check your email spam folder for email alerts.
Forgot password: On the login screen, tap “Forgot password?” to receive a reset link by email.
Cancel subscription: Open the app → Settings → Billing → Manage Subscription.