Welcome to LEAKaware
Follow these steps to set up your LEAKaware system and start protecting your property.
Step 1: Download the App
Download the Aware app on your device:
- iPhone/iPad: Download on the App Store
- Android: Get it on Google Play
Step 2: Create Your Account
Open the app and tap “New here? Sign up”. Select LEAKaware as your product, enter your details, and choose your plan. You will receive an activation email after payment.
Step 3: Plug In Your Gateway
Connect your LEAKaware gateway to power. If using a Wi-Fi gateway, connect it to your home network. If using a cellular gateway, it connects automatically — no setup needed.
Step 4: Place Your Sensors
Peel the backing off each sensor and stick it in place:
- Under sinks and kitchen units
- Beneath baths and shower trays
- Behind toilets and cisterns
- Around boilers and hot water systems
- Near valves and plumbing junctions
A full bathroom takes under 5 minutes. A whole property under 10.
Step 5: Register Your Devices
In the app, tap “Claim Gateway” and scan the QR code on your gateway. Your sensors will be detected automatically within a few minutes.
Step 6: You are Protected
LEAKaware is now monitoring your property. You will receive push notifications and email alerts if any issues are detected. Check your dashboard anytime in the app.
Need Help?
Email us at support@air-aware.co and we will get back to you during working hours.
Frequently Asked Questions
How long do the sensor batteries last?
Up to 10 years under normal use. No charging or maintenance required.
Do I need Wi-Fi?
Not necessarily. The cellular gateway includes a built-in SIM with up to 10 years of data included — perfect for properties without broadband.
How many sensors do I need?
One sensor per vulnerable location. A typical property uses 3-10 sensors depending on the number of wet areas and plumbing points.
Can I move sensors to a different location?
Yes. Carefully peel and re-stick. Update the location in the app so alerts reference the correct room.
What happens when a leak is detected?
You receive an immediate push notification and email. For urgent leaks, alerts repeat every 30 minutes until you acknowledge them in the app.
Can multiple people receive alerts?
Yes. Alerts can go to the installer, property owner, and landlord simultaneously.
How do I cancel my subscription?
Open the app, go to Settings, then Billing. You can manage or cancel your subscription at any time.